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Asian Culture Shop is currently offering different shipping options to our customers which are efficient and reliable. What's more, all shipping and handling fees ARE 100% FREE so that our customers will be able to save more!
So once you order an item from Asian Culture Shop, we can ship to any address in the world with no additional cost. And you don't need to calculate your shipping charges based on some complicated equation.

2. Asian Culture Shop Secure Shopping Guarantee

We guarantee that every transaction you make at Asian Culture Shop will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Asian Culture Shop.

3. Making Payment

Asian Culture Shop is currently offering a wide range of payment options to customers which are convenient and easily arranged. Asian Culture Shop accepts most forms of US based payments such as credit cards, remittance as well as Paypal. You will be able to find the most convenient payment option which suits you most.

4. Why should I sign up as a member of Asian Culture Shop?

As a member of Asian Culture Shop, you can enjoy a truly personalized online shopping experience and benefits such as:
I. Comprehensive Product Selections
II.FREE WORLDWIDE SHIPPING
III. World Class Customer Service
IV. Guaranteed Satisfaction
V. Secure Online Transactions
Best of all, becoming a member of Asian Culture Shop is quick and Absolutely FREE!

5. How do I change the contents of my shopping cart?

To remove an item from your shopping cart, locate the Delete at the right of the item, then just click this button.

6. How do I cancel an order?

To cancel either part of an order or an entire order, click on "My Account" then log in. In the Order Information section, click on the order you wish to amend. From this Order Details page you may remove some of the items you have ordered or cancel the entire order. However, once your order has been shipped, you will be unable to cancel either part of or your entire order.

7. How can I find an item in this website?

To locate a specific item in Asian Culture Shop you may either use our search engine or our browsing links.
Using our Search Engine: To use our website's search facilities, input the product's full name or any keywords for the product in the Search Box. Then click the "Go" button.
Using our Browsing Links: You also may browse our product pages, particularly if you know the features (e.g. type, etc.) of the product you are looking for.

8. Will you charge me more than once?

We guarantee that we will never charge you more than the total order amount. Before an order can be further proceeded with, your credit card issuing bank will grant us an authorization code by holding your credit limit. The relevant hold which is not a valid transaction will automatically be expired in 7-14 business days. If, in any case that our payment gateway or your credit card issuing bank do really bill you inaccurately, we will take the full responsibility to co-ordinate with the concerned party to have the wrong amount rectified.

9. Is my credit card information secure on the internet?

We appreciate the concern that many of our customers have regarding the security of online credit card transactions. You can be sure that Asian Culture Shop takes all necessary security measures to protect your credit card information, and DOES NOT release information to any outside organizations. In addition, we use the SSL technology to encrypt the information you send us throughout our Shopping Cart and Checkout process, so that it cannot be read in transit.

10. When will my card be billed?

We guarantee that your credit card will not be billed until your order is shipped out.

11. Why do I need a password?

To prevent unauthorized access to your account, we require that you use a password. For your safety, please keep your password safe and do NOT disclose it to any third party.

12. What types of products do you specialize in?

We specialize in high quality works from various places of the world. Our products also make excellent unique gifts for friends or relatives.

13. What is the quality of your products?

We make sure that every product we sell is individually handpicked by our Chinese experts to ensure the high standard of quality our customers expect of us.

14. How often is your website updated with new products?

We try to update our website with new products almost constantly. You can keep up with our new products by visiting our site from time to time.

15. Do you offer larger clothing sizes?

For most of our range, we do. Our largest women size goes up to XL (US Size) and XXL (US Size) for men. However, if you couldn't find the sizes you need, we do offer customer-made service for some selected designs.

16. Do you have cleaning and ironing instructions?

We usually offer recommended washing instructions in every clothing item page. If in doubt, the safest way is to delicately hand-wash your clothing items in cold water.

17. How to maintain cheongsam?

Nowadays most cheongsam women wear are made of brocade, which can't be washed with water, nor can it be washed by washing machine. You'd better send it to the special laundry. Be careful when you wear it. And the cheongsam can not only be cleaned but also ironed.

18. The maintenance of the Fabric and clothes

1) The maintenance of the clothes made of synthetic fiber and blending fabric:
Firstly, wash it in plain water. Then use the weak basic detergent with the water temperature under 40 degree centigrade. Dry it by hands gently instead of using washing machine. Straighten the clothes and hang it in cool and well-ventilated places. Don't expose it in the sun. The ironing temperature should not be high (the Fabric containing chlorofibre: under 70 degree centigrade; the Fabric containing acrylicfibre: under 100 degree centigrade.) If it is a bright-colored fabric, the ironing temperature should be lowered moderately. Don't use much force when ironing the clothes and keep the electric iron moving constantly. Pad is needed to prevent the fabric from softening. (The Fabric containing vinylon can't be ironed with water) Store it after drying and cooling.

2) The maintenance of the clothes made of silk:
Wash the Fabric and clothes made of silk with neutral detergent. Wash it gently by hand instead of using the washing machine. Dry it in the cool places. Never expose it in the sun. When the clothes are dried practically, iron it with a white cloth pad. The ironing temperature can be a little high but don't squirt water on it in case that watermark will be left. Dry it before you store it. Don't put moth-ball in the light-colored bleached fabric for fear that it will make the fabric yellow.

3) The maintenance of the clothes made of the cotton:
After washing the clothes with the weak basic detergent, rinse it in plain water. Don't brush it forcefully in case that it will pill. Don't expose it in the sun too long. The ironing temperature should not be high. You'd better put a white cloth pad on the clothes when ironing. Store it after drying and cooling.

4) The maintenance of the clothes made of Wool fabric:
Wash it with neutral detergent in the lukewarm water. Don't soak it in the boiling water. Wash it by hands gently. Then dry it in the well-ventilated places. Put a wet pad under when ironing. The Fabric containing chemical fiber shouldn't be high-temperature ironed or ironed repeatedly. When you store it, please keep it dry and moth proof it. You'd better hang it up.

19. What payments do you accept?

Our website accepts most forms of US based payments. We accept credit cards, remittance as well as Paypal.

20. Do I have to pay in a week?

We need to receive your payment within 1 week of placing your order before we proceed to cancel your order. This is to allow your reserved stock to be made available for other customers' purchase. We will proceed to ship out your items immediately once your check clears at the bank.

21. How do you make deliveries?

Asian Culture Shop usually delivers products via Standard International Air Parcel. This is a 7-10 days service to global destinations, so you can usually expect deliveries to reach you within two weeks.
AFTER the time of dispatch. We also offer 3-day Express Delivery Service.

22. How do you prevent accidental damages to your products during delivery?

All solid products are carefully wrapped with utmost care to ensure a safe delivery to its destination. We use a combination of packaging materials such as bubble paper, Styrofoam and corrugated cardboard boxes. In the rare event that you encounter goods damage, you may inform us the situation at Service@Asian-Culture-Shop.com, and our Customers Team will answer you within one days.

23. How much do you charge for standard shipping?

Our items are shipped directly to the USA and the rest of the world. In order to bring more convenience and benefits to our customers, YOUR POSTAGE FEE IS ON US. Of course, you may choose a quicker delivery plan with our 3-Day Express Delivery Service for an extra fee.

24. Does Asian Culture Shop charge for tax?

We will be FULLY RESPONSIBLE for paying your import taxes for you! Paying for custom duty taxes is usually the responsibility of the customer. In our effort to gain increased customer satisfaction without having you to be burdened by difficulties in receiving your order, we have implemented this policy for your benefit. We want you to know that when you order from Asian Culture Shop, you will receive your package in good condition, on time, with no delay!

25. What if my package is damaged or has a manufacturing defect?

All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may inform us the situation at Service@Asian-Culture-Shop.com, and our Customers Team will answer you within one days.

26. What happens after I place my order?

After clicking the place an order button of our online order form, you will get a ORDER CODE immediately. Please remember it, for you will use it to track your order afterwards. Please ensure that you are using your correct email account to view your email copy(i.e. the same email address you specified when filling out our online order form).

27. We'll be happy to assist you whenever you need help.

Please feel free to contact our Customers Team: Service@Asian-Culture-Shop.com or Feedback, and we will reply you within one day.

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